Returns & Refunds Policy

We want you to love your purchase. If you’re not completely satisfied with your order, we’re happy to offer a smooth return and refund process. Please review the policy below for details on eligibility, timing, and procedures.

✅ Return Eligibility

You may return an item within 30 days of receiving it if:

  • It is in new condition, unused, unwashed, and free of damage or wear.
  • All original tags and packaging are intact.
  • You have proof of purchase (such as your order number or confirmation email).

Returns that do not meet these conditions may be declined.

🚫 Items Not Eligible for Return

We are unable to accept returns for:

  • Items marked “Final Sale”
  • Gift cards
  • Customized or personalized items
  • Intimates or undergarments

Please review your order carefully before completing your purchase.

🔄 Exchanges

Need a different size or received a faulty item? We’re happy to help.

  • Exchanges are accepted for damaged, defective, or incorrect items.
  • We recommend contacting us first before sending anything back to ensure stock availability and smooth handling.

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund.

  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for processing, depending on your payment provider.
  • Shipping fees are non-refundable.

If your refund is delayed or missing, please check with your bank before contacting us.

📦 Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping method. We are not responsible for lost or delayed returns.

🛠 Damaged, Defective, or Wrong Items

If there’s an issue with your order, please reach out to us within 7 days of delivery. Be sure to include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

We’ll make it right as quickly as possible.

📬 How to Start a Return

To begin a return or exchange, contact our support team at:

Email: adornaa_service@hotmail.com
Hours: Monday to Friday, 9 AM – 5 PM (local time)

Please do not return any item without contacting us first.

📢 Policy Updates

We reserve the right to modify this policy at any time. Any changes will be reflected on this page, with the updated date listed above.

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